Privacy Policy

Rise and Grind ("we", "us", or "our") operates a traffic and weather-aware alarm application that helps you arrive on time by calculating optimal wake times based on real-time traffic and weather conditions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

By creating an account or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

Account Information: When you register, we collect your full name, email address, and a password (stored as a securely hashed value). We may also collect your phone number if you choose to provide it as an optional contact detail.

Location & Travel Data: To calculate accurate wake times, we collect your home address, destination addresses, preferred travel mode, and departure/arrival times. We process real-time traffic and weather data from third-party providers (Mapbox and OpenWeather) based on these inputs.

Usage Data: We log how you interact with the Service, including alarm creation and recalculation events, feature usage, device type, browser, and approximate geographic location derived from your IP address.

Payment Information: Subscription payments are processed by Stripe. We do not store your full card number or CVV — Stripe handles all sensitive payment data. We retain your subscription plan, status, and billing period.

• To calculate recommended wake and departure times based on traffic, weather, and the settings you provide.
• To create and manage your account and authenticate your identity.
• To process subscription payments and manage your billing.
• To send you notifications about alarm recalculations, schedule changes, and important account updates.
• To provide team management features, including sharing schedule information with your team leader or members.
• To monitor system activity, detect fraud, and troubleshoot issues.
• To improve our Service, develop new features, and analyse usage trends.

We do not sell your personal information. We may share data in the following circumstances:

• Service Providers: We use third-party services — including Stripe (payments), Mapbox (geocoding/traffic), OpenWeather (weather data), and Google (authentication and email) — to operate the Service. These providers process data on our behalf under their own privacy policies.
• Team Features: If you belong to a team, your name, email, phone number (if provided), and schedule status may be visible to your team leader and other team members within the app.
• Legal Obligations: We may disclose information if required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

We retain your personal information for as long as your account is active. If you delete your account, we remove your alarms, preferences, and personal data within 30 days, except where we are required to retain records for legal, accounting, or security purposes. Subscription and billing records may be retained for up to 7 years for tax compliance.

We implement industry-standard security measures to protect your data, including encrypted transmission (TLS), hashed passwords, and role-based access controls. Payment data is tokenised and stored exclusively by Stripe. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction (including under the Australian Privacy Act 1988 and the GDPR), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where consent is the legal basis.

To exercise any of these rights, contact us at info@risegrind.app.

The Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

Your information may be transferred to and processed in countries other than your own, including Australia and the United States. We take reasonable steps to ensure your data is protected in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide a prominent notice within the Service or via email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: